--- title: "Change account settings, manage AI Memory and contact Support" slug: "settings-memory-and-support-desk" kind: "HELP_ARTICLE" category: "ai-trading-assistant" locale: "en" canonical: "https://help.forecastcity.com/ai-trading-assistant/settings-memory-and-support-desk" published: "2026-11-10T19:02:53.641Z" updated: "2026-11-10T19:02:53.641Z" description: "Change account, display and notification settings by voice in AI Trading Assistant, check live subscription plans and discounts, and send Support requests." --- # Change account settings, manage AI Memory and contact Support Finding a setting across account menus, checking live subscription plan prices or reaching support takes only seconds with **AI Trading Assistant**. Tell the Assistant what to update in your own voice or in plain words. You get a confirmation card showing the old and new values, with **Confirm** and a 10-minute Undo button. Example: Click **Speak** and say: "Set my timezone to Europe/London, turn on Telegram and push alerts, and send my weekly report Saturday at 08:00." ![Site settings change card, Memory menu and Support request card in AI Trading Assistant](https://m.forecastcity.com/t/tnt_forecastcity/media/c8/c83cba5b622c814001c2bdc05c3ea20043a55ca00ad6f8da286334d3eb1bd1ee.png) Site settings change card, Memory menu and Support request card in AI Trading Assistant 1. **Site settings change card (old to new):** Shows the current value and new value for each setting with **Confirm** and a 10-minute Undo window. 2. **Memory for this chat and Temporary chat:** Lets you pick which journal account the Assistant reads, turn on **Temporary chat** or review saved preferences. 3. **Message to the support team card:** Drafts your support ticket with automatic secret scrubbing so you can review and click **Send**. ## How do I change profile, display and notification settings? Ask "What are my current account settings?" at any time. Or tell the Assistant to update any of the four setting areas (one area per confirmation card): - **Profile, language and timezone:** Say "Change my timezone to `Asia/Tehran`" or `Europe/London` to match [high-volume killzones](). You can also say "Switch language to Persian (`fa`)" or "Set my experience to `intermediate`." - **Display density, chart panels and active markets:** Say "Switch display mode to `pro`", "Set my active markets to `Forex`, `Cryptos` and `Commodities`", or "Turn on drawing **Magnet** mode." - **Notification channels, quiet hours and weekly report:** Say "Turn off sound and email alerts but keep Telegram and push on". Or say "Set `quiet hours` from `23:00` to `07:00` and send my report Sunday at `09:00`." - **Community trade sharing privacy:** Say "Share my journal trades in Community, hide my [lot size]() and dollar amounts, and limit visibility to `followers`." ## How do I check live subscription plans and discounts, and what stays manual? - **Check live subscription plans, sales and discount codes:** Ask "How much do subscription plans cost right now?" or "Do I have an active discount code?". The Assistant reads live numbers from the [subscription pricing page](). It also explains that all paid subscription plans unlock the exact same features and differ only in duration and price. - **Manual account security settings:** To protect your account, the Assistant never changes passwords, two-step sign-in (`2FA`), signed-in devices, your email or `API` keys from chat. Instead, it gives you a direct link to your [account security page](). - **Manual billing and subscription plan changes:** Payment methods, subscription plan purchases or cancellations and account deletion also stay manual. When you ask about them, the Assistant links you straight to your [billing and subscription page](). ![Live subscription plan prices and direct links to account security and billing pages in AI Trading Assistant](https://m.forecastcity.com/t/tnt_forecastcity/media/60/60334abc26cfbfebd2aa8af7eb0600507aa8f9670ec145861cc855c93ca69951.png) Live subscription plan prices and direct links for manual security and billing pages in AI Trading Assistant 1. **Live subscription plans and discounts answer:** Quotes live prices, active sales and discount codes from the pricing page and confirms that all paid subscription plans include the same features. 2. **Direct links for manual security and billing pages:** Opens the exact security or billing screen whenever an action requires your direct confirmation outside chat. ## How do I manage memory and contact Support in the Assistant? You control what the Assistant remembers about your preferences. You can also message the ForecastCity support team for free even when your monthly AI allowance is at `0%`: - **View and edit memory by voice or text:** Ask "What do you remember about me?". Or say "Remember that I trade the [4CastMachine AI intraday strategy]() on `1h` and `4h` and prefer short answers." - **Switch journal accounts or turn on Temporary chat:** Click the brain icon in the Assistant header to pick an account in Memory context or choose General knowledge only. Turn on **Temporary chat** for a one-off chat that saves no history or memory. - **Send and track support requests (My support requests):** Describe your issue to the Assistant to open a Support request card (which automatically scrubs any password, `API` key or card number) and click **Send**. You have 10 minutes to click Take back, and specialist replies appear under the lifebuoy icon with one-click translation. ## Related guides - [AI Trading Assistant: start here]() - [Quick tour of the Assistant window, voice and top bar]() - [How to pay for your subscription plan]()